Terms and Conditions

Last Updated: August 11, 2026

By downloading, accessing, or using the DenFix mobile application and website, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our services.

1. Nature of the Service

DenFix operates as an online marketplace that connects users seeking home maintenance and repair services ("Customers") with independent service providers ("Professionals"). DenFix is a technology platform and does not directly employ these Professionals. We provide the infrastructure for matchmaking, AI diagnostics, communication, and payment processing.

2. User Accounts

• You must provide accurate, current, and complete information during the registration process.
• You are responsible for maintaining the confidentiality of your OTP and account details.
• DenFix reserves the right to suspend or permanently terminate accounts that violate these terms, exhibit fraudulent behavior, or misuse the platform.

3. Bookings and AI Estimates

• AI Estimates: The AI Smart Estimate feature provides an approximate labor cost range based on user-provided images and descriptions. The final billed amount may vary based on the actual physical inspection, time required, and any replacement parts needed by the Professional.
• DenFix Care (AMC): Subscribing to a DenFix Care plan waives standard visiting fees for the duration of the active plan. It does not cover the cost of physical replacement parts or external materials required for the repair.

4. Payments and Billing

• All payments must be processed securely through the Platform using our authorized payment gateway (Razorpay).
• Professionals are required to itemize their bills (separating service charges from parts) before requesting the final closing OTP from the Customer.
• For Professionals: If a wallet balance falls into a negative threshold due to unpaid commissions, the account dashboard will be locked until outstanding dues are settled.

5. Cancellations

• Customers may cancel a booking through the app. However, excessive cancellations may result in account review or temporary suspension.
• A booking is officially considered "Completed" once the Professional uploads photographic Proof of Work and the Customer provides the closing OTP.

6. Safety and S.O.S Feature

DenFix includes an in-app S.O.S. feature designed for emergency situations during active jobs. This alerts our security monitoring systems with your live GPS location. Misuse of the S.O.S. feature for non-emergencies is strictly prohibited and will result in immediate platform bans and potential reporting to local authorities.

7. Limitation of Liability

DenFix is not liable for the quality, safety, or legality of the physical work performed by independent Professionals, nor for any damages, property losses, or disputes arising directly between the Customer and the Professional. We provide the platform "as is" and facilitate dispute resolution solely at our own discretion.

8. Governing Law

These terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Andhra Pradesh.